SHIPPING & RETURNS

SHIPPING
We are a 2-woman operation, doing our absolute best to get all orders out to you within 2-business days of your order. Thank you for your grace as we figure this all out, striving to bring you the best service always!
Available inventory will ship via UPS GROUND unless another shipping method is requested. Free shipping on all orders over $100.

LOCAL CUSTOMERS
In-store pickup is always an option! If you select this method, we ask that you collect your purchase from our store within three business days, please.

RETURNS
If you are not completely satisfied with your order, we will accept returns of unused / unopened / unworn merchandise for a full refund, exchange, or store credit postmarked within 10 business days of delivery (or in-store purchase). Items postmarked within 15 business days are eligible for store credit or exchange only. 
We cannot process a refund, credit, or exchange until we have inspected the condition of the returned item(s). Once approved, your refund will be issued to the credit card you used to place the order. Store credit will be issued in the form of a gift card. You will receive an email confirmation.  

RETURN AUTHORIZATION
If you would like to return any item(s) from your order, please email us at [email protected] within 10 business days of receiving your shipment for a return authorization.
Once we have okay’ed your return, please follow the guidelines below for returning your item(s):

  • Please send your insured return with a shipper who provides tracking information to:
    Louise
    608 West Main Street
    Charlottesville, Virginia USA 22903
  • Please email tracking information to [email protected].
  • Unfortunately, we are unable to offer refunds for any shipping fees for orders returned.

SALE ITEMS
All sale items are considered final sale and cannot be returned.
Price adjustments on sale items: We will honor price adjustments on sale items within 48 hours of purchase. Price adjustments are issued as store credit only. 

THANK YOU XX L

Updated April 8, 2020

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »